Macbeth Blog Archive: September, 2012

Ask a Roofer – Golden Tip #5

Posted on September 24th, 2012

In case this is your first visit to our blog we’re currently posting a number of questions that homeowners or business owners should be asking a roofing contractor before hiring them. Often these are questions that may not be obvious simply because a roof is something that few people spend a great deal of time thinking about – unless you’re us, of course 🙂

Today’s question is a little more obvious but it has to be covered:

Ask for (and CHECK) References

Any good company that has been in business for any length of time will have a decent list of references that will vouch for the services they provide.  Make sure you ask for references related to jobs similar to the roofing work you are looking to have done.  These may not always be readily accessible but some roofing companies specialize in different types of roofing work. If they’ve done work similar to your project there is less chance that things will go wrong.

The second part of this tip is even more important.  Be sure to follow-up with each reference. It is one thing to ask for and receive a reference but it is another to verify that the reference is valid. When you speak with each reference don’t be shy. Ask them the tough questions and make sure you’re comfortable with the answers.

 

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Before Hiring a Roofing Contractor – Golden Tip #4

Posted on September 19th, 2012

Today we’re going to be covering big question number 4 when it comes to interviewing potential roofing contractors.  This one is  another great question and one not a lot of people outside of the roofing industy (that’s everyone, isn’t it? 🙂 ) may think of asking.

What kind of roofing system do I need and what is the process for installing or repairing it?

There are many different types of roofing structures and materials available in the market but there is only one that will be the best choice for your particular project.  By asking multiple roofing experts what they recommend and comparing the results you should be able to get a clear understanding of which is right for you.

Once you’ve gotten your answer to the above question, you’ll want the roofer to expand upon the process involved with the work you need done.  At this stage you’re not looking for a full plan outlining every cost and detail involved in the project but you do want to get a clear understanding of what you can expect should you decide to go ahead.

You will also want to get further information about the materials they plan on using.  If you’re looking at replacing a shingle roof, ask which manufacturer of shingles they normally use and why.  Find out about the manufacturer’s warranty and make sure you’re comfortable with the answers that they give you.

Not every roofer will have the same opinion so it is always a good idea to get a few then choose the one that you feel most comfortable with.

 

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What to Ask a Roofing Contractor – Golden Tip #3

Posted on September 18th, 2012

Today we’re going to continue on with our series of things you should be asking a roofing company before you hire them – but may not know to ask.

Before we get to today’s question, let’s make this clear.  A lot of roofers are proud of their businesses and have egos that make them want to protect all that they’ve built (pardon the pun).  As such, they may not want to answer some of the tougher questions like the one we’ll be discussing today.

However, you still need to ask and you should expect a satisfactory answer.  It is your home and your money. You deserve honesty.

Ok, that said, today’s question is:

What will you do if the job ISN’T completed to my satisfaction?

Any business that has been providing roofing services for any length of time should have a list of references.  These will usually be their happiest customers and all of that is fine and good.  However, not every job goes perfectly.  In fact, very few roofing jobs go perfectly and what you need to find out is what your potential roofer does in these cases.

As mentioned, most business owners will be hesitant to answer this question because it implies that they’re not perfect. But nobody is perfect and for sure, they have had to deal with problems at some point in the past. What you’re trying to determine is how they will go about dealing with any dissatisfaction on your end should that happen to arise.

There is no real right or wrong answer to this question. Ideally, you want to hear something along the lines of “We’ll do whatever it takes to ensure your satisfaction” but the key is getting an answer that puts you at ease with the roofer.

In fact, just asking this question is likely to decrease the possibility of any problems as the job progresses simply because you will both be aware of the repercussions.

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Choosing a Vancouver Roofing Contractor – Tip #2

Posted on September 17th, 2012

Thanks for coming back or if this is your first time visiting, welcome!

What we’re doing is providing you with a series of blog posts intended to educate you about what you should be asking a prospective roofing company before you make a hiring decision.

There is a lot that goes into replacing or even repairing a roof and you want to make sure that you get the right company the first time.  Today, our question is:

Does your company use subcontractors?

This is a critical question to be asking any contractor that you may be thinking about hiring. If you’re going to have strangers working in and around your home you need to know who these people will be.

There is nothing wrong with a contractor using sub-contractors. It happens all the time.  However, you should get a good explanation as to WHY the particular company you’re interviewing doesn’t have their own staff.  Most likely, it could be that the contractor you’re speaking with isn’t a roofing specialist and may or may not know what he or she is talking about.

It is always a good idea to work with a company whose primary business is roofing.  Roofing construction and repair work is just too important and complex for you to have just anyone to do it.  Besides, working directly with a roofing professional who has his or her own staff often results in higher quality work AND cheaper prices.

 

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Questions to Ask Your BC Roofing Company

Posted on September 14th, 2012

Let’s face it. Doing almost any kind of roof repair or renovation is a big deal.  It requires planning and it requires either your time or a significant financial investment.

So today we’re going to begin sharing something that very few Vancouver roofing contractors are willing to share with their clients or prospective clients. We’re going to be going through all of the questions you should be asking your potential roofing contractor before you make the decision to hire.

Some of these questions might be self-evident but many of them will be quite eye-opening.  It is the proverbial situation of not knowing what you don’t know.  Or in this case, not knowing what questions you should be asking.

That said, here is question #1.

What kind of warranties come with the work?

As replacing or repairing a roof is such a big deal, you need to feel comfortable that the job will be done to your complete satisfaction.  After sitting down with the prospective roofing contractor you should have a very clear understanding of what their warranties and customer satisfaction policies are.

You should know how long the warranty will last and exactly what it covers.  Does it cover just labour?  Labour and materials?

Most roofing companies will have a warranty on the labour they provide and the products will be backed by the manufacturer’s warranty.  However, not all will have this safeguard so make sure you ask before the work gets started.

Remember, it is always better to be safe than sorry.  Ask the tough questions up-front to avoid surprises down the road.

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